\u00catre en mesure de r\u00e9pondre aux plaintes re\u00e7ues par Mercy Ships Canada par des intervenants externes au sujet de nos activit\u00e9s, programmes, services, employ\u00e9s ou b\u00e9n\u00e9voles.<\/em><\/p>\r\n Membres du conseil, personnel, b\u00e9n\u00e9voles, donateurs et parties prenantes externes.<\/em><\/p>\r\n Il est dans l\u2019int\u00e9r\u00eat de toutes les parties que les plaintes soient trait\u00e9es rapidement et r\u00e9solues le plus rapidement possible. L\u2019examen des plaintes devrait \u00eatre juste, impartial et respectueux envers toutes les parties. Les plaignants re\u00e7oivent des motifs concis pour les d\u00e9cisions relatives aux plaintes. Sur demande, le plaignant aura le statut de la plainte pendant le processus d\u2019examen. Un plaignant qui demeure insatisfait sera inform\u00e9 qu\u2019il \/ elle peut interjeter appel par \u00e9crit aupr\u00e8s de notre conseil d\u2019administration et sera inform\u00e9 par \u00e9crit du r\u00e8glement de l\u2019appel. Les plaintes servent \u00e0 am\u00e9liorer les services, les politiques et les proc\u00e9dures.<\/p>\r\n Une plainte consiste \u00e0 signaler de bonne foi toute violation connue ou suspect\u00e9e de notre politique de code d\u2019\u00e9thique et de ses politiques sous-jacentes, ainsi que toute violation des lois, r\u00e8gles ou r\u00e9glementations applicables. Toute personne personnellement concern\u00e9e, ou un t\u00e9moin, peut porter plainte et sa plainte sera examin\u00e9e conform\u00e9ment \u00e0 cette politique. Les violations ou suspicions de violations peuvent \u00eatre soumises de mani\u00e8re confidentielle par le plaignant ou peuvent \u00eatre soumises de mani\u00e8re anonyme. Les rapports de violations ou de violations pr\u00e9sum\u00e9es resteront confidentiels dans la mesure du possible, tout en permettant de mener une enqu\u00eate ad\u00e9quate. Les exemples incluent, sans s\u2019y limiter, le non-respect de la politique ou des proc\u00e9dures, la violation ou la violation pr\u00e9sum\u00e9e de notre code d\u2019\u00e9thique, les erreurs commises par un membre du personnel\/un b\u00e9n\u00e9vole ou les actions\/d\u00e9clarations injustes ou discourtoises d\u2019un membre du personnel\/un b\u00e9n\u00e9vole.<\/p>\r\n Une plainte peut \u00eatre re\u00e7ue verbalement, par \u00e9crit ou par un membre du conseil, un membre du personnel ou un b\u00e9n\u00e9vole. Il est de la responsabilit\u00e9 de la personne qui re\u00e7oit la plainte de suivre nos proc\u00e9dures de plainte. La personne qui re\u00e7oit initialement la plainte doit reconna\u00eetre au plaignant que la plainte a \u00e9t\u00e9 re\u00e7ue. Tous les efforts doivent \u00eatre d\u00e9ploy\u00e9s pour r\u00e9soudre les plaintes re\u00e7ues dans les d\u00e9lais.<\/p>\r\n La r\u00e9solution est men\u00e9e avec le plus grand respect, la plus grande discr\u00e9tion et la plus grande intimit\u00e9, et restera confidentielle.<\/p>\r\n Nous garderons une trace de toutes les plaintes. Un r\u00e9sum\u00e9 des plaintes re\u00e7ues, y compris le nombre et le type, sera signal\u00e9 au conseil d\u2019administration de Mercy Ships Canada au moins une fois par ann\u00e9e ou sur demande.<\/p>\r\n Mercy Ships Canada s\u2019engage \u00e0 traiter les plaintes de mani\u00e8re rapide, efficace, responsable et coh\u00e9rente.<\/p>\r\n Mercy Ships Canada d\u00e9ploiera tous les efforts raisonnables pour veiller \u00e0 ce que toutes les plaintes soient trait\u00e9es de mani\u00e8re \u00e9quitable, professionnelle et respectueuse. Si vous avez une plainte, envoyez-nous un courriel \u00e0 msca@mercyships.ca<\/a> ou \u00e9crivez-nous \u00e0 notre adresse postale : unit\u00e9 # 5 \u2013 3318, rue Oak, Victoria (Colombie-Britannique) V8X 1R1.<\/p>\r\n Complaints Policy Purpose To be able to respond to complaints that are received by Mercy Ships Canada from external stakeholders […]<\/p>\n","protected":false},"author":3,"featured_media":10073,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"To be able to respond to complaints that are received by Mercy Ships Canada\u00a0from external stakeholders\u00a0about our activities, programs, services, staff or volunteers.","_seopress_robots_index":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-86","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/pages\/86","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/comments?post=86"}],"version-history":[{"count":5,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/pages\/86\/revisions"}],"predecessor-version":[{"id":7086,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/pages\/86\/revisions\/7086"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/media\/10073"}],"wp:attachment":[{"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/media?parent=86"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\r\n\t\tPort\u00e9e\r\n\t<\/h3>\r\n\t
\r\n\t\t\u00c9nonc\u00e9 de politique\r\n\t<\/h3>\r\n\t
1. Principes directeurs<\/h4>\r\n
2. Types de plaintes<\/h4>\r\n
3. R\u00e9clamation<\/h4>\r\n
4. R\u00e9solution de plainte<\/h4>\r\n
5. Documenter la plainte<\/h4>\r\n
\r\n\t\tAutres politiques\r\n\t<\/h2>\r\n\t\t\t\r\n\t\t\t\t\t\t\tPolitique de plaintes\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\tCode d\u2019\u00e9thique\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\tDonors’ Rights Policy\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\tPolitique d\u2019acceptation des dons\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\tR\u00e9sum\u00e9 de la politique de confidentialit\u00e9\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\tPolitique de confidentialit\u00e9\r\n\t\t\t\t\t<\/a>","protected":false},"excerpt":{"rendered":"