{"id":1820,"date":"2024-08-20T15:48:40","date_gmt":"2024-08-20T22:48:40","guid":{"rendered":"https:\/\/mercyships.onpressidium.com\/?page_id=1820"},"modified":"2026-03-19T04:22:57","modified_gmt":"2026-03-19T11:22:57","slug":"shorter-term-guidebook","status":"publish","type":"page","link":"https:\/\/mercyships.ca\/fr\/shorter-term-guidebook\/","title":{"rendered":"Shorter Term Guidebook"},"content":{"rendered":"<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/01\/mercyships-canada-crew-PS2500.jpg\" alt=\"Guide book\" height=\"679\" width=\"2500\" title=\"mercyships-canada-crew PS2500\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h2>\n\t\t\tMercy Ships Canada Shorter-term Crew Guidebook\t<\/h2>\n<h3>\n\t\t\tPosition Commitment Levels 1 &#038; 2\t<\/h3>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/ms-icon_med_MCB-1.svg\" alt=\"ms-icon_med_MCB (1)\" height=\"150\" width=\"189\" title=\"ms-icon_med_MCB (1)\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3>\n\t\t\tWELCOME ABOARD\t<\/h3>\n\t<p>Congratulations on your acceptance and thanks for your willingness to serve with Mercy Ships! The Mercy Ships Canada (MSCA)\u00a0<em>Shorter-term Crew Guideboo<\/em>k has been created to help inform and support your service. This Guidebook serves as the primary Canadian resource for information related to:<\/p>\n<ol>\n<li><a href=\"#ServiceBudgetPlanning\">Service Budget Planning<\/a><\/li>\n<li><a href=\"#ShortPE\">Personal Expenses<\/a><\/li>\n<li><a href=\"#ShortTravel\">Travel<\/a><\/li>\n<li><a href=\"#ShortFundraising\">Mercy Ships Canada Fundraising<\/a><\/li>\n<li><a href=\"#ShortForms\">Required Forms<\/a><\/li>\n<li><a href=\"#ShortMedia\">Media and Communications<\/a><\/li>\n<li><a href=\"#ShortSupport\">Supporting Volunteer Crew<\/a><\/li>\n<\/ol>\n<p>We are honoured and privileged to work alongside you as you embark on this magnificent journey.<\/p>\n\t<p><em>Mercy Ships Canada operates in accordance with all Canadian laws, including the requirements of the Canada Revenue Agency. While Mercy Ships strives for uniformity in terms of practices and procedures for all crew members, the national laws of each country are explicitly recognized and acknowledged in the provision of information in this guidebook.\u00a0<strong>Thus, for Canadians, information in this guidebook supersedes other background information that you may have viewed either electronically or in print<\/strong><\/em><strong>. Pay close attention to the section on fundraising especially!<\/strong><\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/africa-mercy-arrival-mission-senegal.jpg\" alt=\"WELCOME ABOARD\" height=\"447\" width=\"1134\" title=\"africa-mercy-arrival-mission-senegal\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3  id=\"ServiceBudgetPlanning\">\n\t\t\t1.1 SERVICE BUDGET PLANNING FOR LEVEL 1 VOLUNTEERS\t<\/h3>\n\t<p>(2 to 11 weeks commitment)<\/p>\n\t<p>To assist crew members with planning their budget, a Service Budget Package is provided. The information will help guide the budget planning process for your service. These are required documents and will be assigned to you through the Mercy Ships Portal upon your official acceptance.<\/p>\n\t\t\t<a href=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2026\/03\/Level-1-Service-Budget-Template-2026-FINAL.xlsx\"  target=\"_self\"  download>\n\t\t\t\t\t\t\tLEVEL 1 budget package\n\t\t\t\t\t<\/a>\n\t<p>When completing your Service Budget Worksheet, only eligible expenses can be listed. For expenses incurred in US dollars, the exchange rate is estimated at $1.40 Canadian dollars. <strong>Mercy Ships International offers a <a href=\"https:\/\/www.talent-trust.com\/documents\/newtt\/travel_tob.pdf\" target=\"_blank\" rel=\"noopener\">blanket insurance policy<\/a> to cover all volunteers at no cost.\u00a0<\/strong><\/p>\n\t\t<h3>Eligible Service Expenses<\/h3>\n\t\t\t<ul>\n<li>Economy airfare<\/li>\n<li>Vaccinations and antimalarial medication*<\/li>\n<li>Additional Medical and Travel Insurance*<\/li>\n<\/ul>\n\t\t<h3>Non-Eligible Service Expenses<\/h3>\n\t\t\t<ul>\n<li>Additional flights for vacation purposes, PTO, business class flights, extra bags<\/li>\n<li>Incidentals (i.e. outings, purchases at the caf\u00e9 and ship shop, gifts, SIM card, etc.)<\/li>\n<li>Postage cost for items and packages<\/li>\n<li>Expenses incurred from home during your service (i.e. rent, mortgage, vehicle payments, insurance, etc.)<\/li>\n<\/ul>\n\t<p>* These expenses must be paid out of pocket. Reimbursement may occur with proof of purchase (original receipts or photo) and is at the discretion of MSCA.<\/p>\n<h3>\n\t\t\t1.2 SERVICE BUDGET PLANNING FOR LEVEL 2 VOLUNTEERS\t<\/h3>\n\t<p>(12 weeks to 11 months)<\/p>\n\t<p>To assist crew members with planning their budget, a Service Budget Package is provided. The information will help guide the budget planning process for your service. These are required documents and will be assigned to you through the Mercy Ships Portal upon your official acceptance.<\/p>\n\t\t\t<a href=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2026\/03\/Level-2-Service-Budget-MSCA-Template-2026-FINAL.xlsx\"  target=\"_self\"  download>\n\t\t\t\t\t\t\tLEVEL 2 budget package\n\t\t\t\t\t<\/a>\n\t<p>When completing your Service Budget Worksheet, only eligible expenses can be listed. For expenses incurred in US dollars, the exchange rate is estimated at $1.40 Canadian dollars. <strong>Mercy Ships International offers a <a href=\"https:\/\/www.talent-trust.com\/documents\/newtt\/travel_tob.pdf\" target=\"_blank\" rel=\"noopener\">blanket insurance policy<\/a> to cover all volunteers at no cost.\u00a0<\/strong><\/p>\n\t\t<h3>Eligible Service Expenses<\/h3>\n\t\t\t<ul>\n<li>Economy airfare<\/li>\n<li>Vaccinations and antimalarial medication*<\/li>\n<li>Additional Medical and Travel Insurance*<\/li>\n<li>International Driver&#8217;s License*<\/li>\n<li>Leisure activities\/outings from ship<\/li>\n<\/ul>\n\t\t<h3>Non-Eligible Service Expenses<\/h3>\n\t\t\t<ul>\n<li>Additional flights for vacation purposes, PTO, business class flights, extra bags<\/li>\n<li>Postage cost for items and packages<\/li>\n<li>Expenses incurred from home during your service (i.e. rent, mortgage, vehicle payments, insurance, etc.)<\/li>\n<\/ul>\n\t<p>* These expenses must be paid out of pocket. Reimbursement may occur with proof of purchase (original receipts or photo) and is at the discretion of MSCA.<\/p>\n\t<p>All budgets need to be approved by Mercy Ships Canada Management prior to start fundraising and making travel arrangements.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/volunteer-melody-reception-africa-mercy.jpg\" alt=\"WELCOME ABOARD\" height=\"447\" width=\"1134\" title=\"volunteer-melody-reception-africa-mercy\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3>\n\t\t\t2. PERSONAL EXPENSES AND CREW BANK\t<\/h3>\n\t<p>Any personal expenses incurred during a volunteer&#8217;s service will be their responsibility. Personal expenses include the non-eligible service expenses listed in Section 1. The amount of personal expenses depends on your individual spending habits and it is reasonable to expect to spend about $100 to $300 US per month while serving with Mercy Ships.<\/p>\n\t<h4>Even though Mercy Ships International informs you that the money you raise is transfered to your crew bank account, this does not apply to Canadian volunteers. Level 1 volunteers are responsible to bring their expense funds. For level 2 volunteers, funds are wired to your crew bank account based upon your Level 2 Crew Agreement. Mercy Ships Canada works collaboratively with you to determine those amounts based on your budget. Those amounts will be wired monthly (22nd of each month) to your Crew Bank Account.<\/h4>\n<h4>\n\t\t\tDifference Shorter-term\/longer-term financial procedures\t<\/h4>\n\t\t\t\t\t\t<h5>Are funds available for all crew once onboard?<\/h5>\n\t\t\t<p>We have different financial procedures for Level 1, Level 2, and Level 3-4 volunteers.<\/p>\n<p>For Level 1 volunteers, plan on bringing money for your personal expenses while onboard.<\/p>\n<p>For Level 2 volunteers, you will receive funds as stated in your signed agreement, budget and wire plans.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/volunteers-hospitality-crew.jpg\" alt=\"WELCOME ABOARD\" height=\"447\" width=\"1134\" title=\"volunteers-hospitality-crew\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3>\n\t\t\t3. TRAVEL\t<\/h3>\n\t<p><strong>As of January 1st 2026, Mercy Ships International covers flights for critical roles and a different process for booking flights is available. The Canadian office will inform you of your travel options.<\/strong><\/p>\n\t<p>To help Mercy Ships Canada fulfill our duty of care to Mercy Ships and get the best value for airfare expenditures and overall service benefits for volunteer crew flights, Mercy Ships Canada has partnered with the Canadian Office of Key Travel. Please note that volunteers from other national offices may have different travel procedures and processes and Canadian volunteers are asked to follow the information in this guide and not rely on past practices or what other Mercy Ships volunteers from other countries are asked to follow.<\/p>\n<p>Consistent with the fact that Mercy Ships Canada is a charity, Canadian volunteer crew members are expected to travel only on economy-class tickets, which include cancellation insurance and to have no stop overs on route to the field service. Additionally, volunteer crew Levels 3 and 4 are permitted to book one annual return-flight home associated with personal time off (PTO).<\/p>\n<p>Once a volunteer crew member has received International Support Center acceptance and has completed all required Mercy Ships Canada documentation, the Canadian office&#8217;s Crew Services Team will initiate contact between the volunteer and Key Travel to begin the process of making their travel arrangements.<\/p>\n<p>Key Travel for Canadian volunteers can be reached at:<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/MicrosoftTeams-image.png\" alt=\"MicrosoftTeams-image\" height=\"180\" width=\"318\" title=\"MicrosoftTeams-image\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<p><strong>E-mail: <a href=\"mailto:mercyships.CA@keytravel.com\">mercyships.CA@keytravel.com<\/a><\/strong><\/p>\n<strong>Toll Free: 1-800-667-5559<\/strong><br \/>\n<strong>Direct dial: 1-604-853-0751<\/strong>\n<p><strong>Key Travel operates services on a 24\/7 basis.<\/strong><\/p>\n\t<p>Canadian crew members may make their own flight arrangements directly with the carrier(s) of their choice for any level of service they require beyond economy-class airfare, however, the crew member is then directly responsible for making their flight arrangements and for the full financial costs and associated risks (cancellation, delay, etc.). A Canadian volunteer making their own flight arrangements may still need to comply with the Mercy Ships duty of care travel requirements regarding advance notification of travel etc. and would need to deal directly with the staff at the International Support Center. Mercy Ships Canada is not able to offer an official donation receipt for volunteers who choose to make and pay for their own flight arrangements directly. <strong>It is also important to note, that it is the responsibility of a Canadian volunteer who makes their own flight arrangements to use the approved flight carriers, to submit a copy of their itinerary once confirmed with their assigned Volunteer Application Coordinator and ensure they have received all required documents to enter the country of service.<\/strong><\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/ms-icon-gen_Announce.svg\" alt=\"ms-icon-gen_Announce\" height=\"150\" width=\"150\" title=\"ms-icon-gen_Announce\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<p>In the event of the need to cancel or reschedule a trip, the volunteer crew member needs to inform the Canadian Crew Services Team (during office hour) and contact Key Travel (available 24\/7) who will work with the volunteer either to reschedule or cancel the flight. Any refunds for cancelled flights or credits for deferred flights are returned to the Mercy Ships Canada account. Also, any flight costs increases will be covered by Mercy Ships Canada.<\/p>\n\t\t\t\t\t\t<h5>When do I need to book my flights?<\/h5>\n\t\t\t<p>When you receive the confirmation from your Mercy Ships Volunteer Coordinator that you are cleared to and after checking and receiving a reply from the Mercy Ships Canada Crew Services Team.<\/p>\n\t\t\t\t\t\t<h5>Mercy Ships Canada Flight Information<\/h5>\n\t\t\t<p>MSCA includes flights as an eligible expense in your service budget and we recommend you go through Key Travel to book your flights, so you don&#8217;t have to cover the cost directly. We recommend you book flexible flights (if dates or destination are modified) and humanitarian fare.  <\/p>\n<p>MSCA is committed to cover flights that are only related to your service. The benefit to book through Key Travel is that MSCA has continuity of care and is better able to support you throughout your travel.  <\/p>\n<p>Volunteer crew are expected to travel only on economy-class tickets, which include cancellation insurance and to have no stop overs on route to and from the field service. <\/p>\n<p>Note that you are responsible to select a quote and confirm the route that suits you. Once that step is done, MSCA needs to approve the flight. <\/p>\n\t\t\t\t\t\t<h5>Why Mercy Ships Canada Books Through Key Travel?<\/h5>\n\t\t\t<p>Key Travel has expertise in international humanitarian travel, including helping people safely arrive and depart from their place of origin and destination. Therefore, the company keeps abreast of travel advisories issues by government agencies, the necessary travel codes to ensure the most cost effective pricing for each airline that includes considering of cancelation fees, change of ticket requirements, seat availability and season of travel that all impact pricing and costs.<\/p>\n<p>Sometimes it is possible to see what appears to be a cheaper flight online but the full cost implication of a travel choice including baggage allowances may not be fully appreciate at the time of booking a flight using another service provider who may be online. Mercy Ships Canada also suggests working with Key Travel to assure a continuity of care in case of any issues rising. (ex. Change in service dates)<\/p>\n<p>Following the booking, you can either fundraise to cover the cost of your flight or make a personal donation to Mercy Ships Canada which would be eligible for a Canadian official donations receipt that can be used for tax purposes.<\/p>\n\t\t\t\t\t\t<h5>What if I want to include personal travel before or after my service?<\/h5>\n\t\t\t<p>In that case, you are responsible for the cost of your flights. <\/p>\n\t\t\t\t\t\t<h5>If I want to extend my volunteer service on board, who is responsible to modify my flight?<\/h5>\n\t\t\t<p>You remain responsible to modify your flights through Key Travel and to communicate with us any changes that are made.  <\/p>\n\t\t\t\t\t\t<h5>When do I need to pay for my own flight?<\/h5>\n\t\t\t<ul>\n<li>If you want to use Reward Program (ex. Air Miles) ;<\/li>\n<li>If you plan to include personal travel ;<\/li>\n<li>If you have access to special fares you want to use;<\/li>\n<li>If you want a premium seat (*exception can be made for medical reasons).<\/li>\n<\/ul>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/volunteers-housekeeping-crew.jpg\" alt=\"WELCOME ABOARD\" height=\"447\" width=\"1134\" title=\"volunteers-housekeeping-crew\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3>\n\t\t\t4. MERCY SHIPS CANADA FUNDRAISING\t<\/h3>\n<h4>\n\t\t\tFundraising with Mercy Ships Canada\t<\/h4>\n\t<p>All volunteer crew are required to have a fundraising plan prior to arriving to the field service location. Creating awareness of Mercy Ships is a great way to spread the word about the mission of the charity and the role you will be involved in while serving on-board. All volunteers act as a &#8221;third party fundraiser&#8221; for Mercy Ships Canada and do not raise funds for individual funds. Volunteers set a fundraising goal to cover their budgeted expenses and are asked to commit to best effort fundraising. Mercy Ships Canada also commits to cover the cost related to their volunteer service (approved budget).<\/p>\n<p>There are many ways to raise funds for Mercy Ships Canada. For instance, volunteers may build donor support relations, blog, create prayer cards to be distributed, host a variety of fundraising events. Mercy Ships Canada also offers the support to create a customised fundraising page. A designated Mercy Ships Canada staff member is available to help you at any time with a fundraising plan.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/Fundraising-MSCA-Raisin.png\" alt=\"Example of the Raisin Fundraising page.\" height=\"690\" width=\"1452\" title=\"Fundraising-MSCA-Raisin\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h4>\n\t\t\tMercy Ships Canada Donor Relations\t<\/h4>\n\t<p>When a donor first gives to support MSCA, the organization sends a welcome package including a thank you letter for their support.<\/p>\n<p>In accordance with the Mercy Ships Canada\u00a0<a href=\"https:\/\/mercyships.ca\/fr\/politique-de-confidentialite\/\" target=\"_blank\" rel=\"noopener\">Politique de confidentialit\u00e9<\/a>\u00a0on donor confidentiality, MSCA is unable to release donor information to our volunteers. Information includes the name, address, and contact information of Mercy Ships Canada donors.<\/p>\n<h4>\n\t\t\tOfficial Donation Receipt from Mercy Ships Canada\t<\/h4>\n\t<p>As a registered Canadian charity, Mercy Ships Canada (MSCA) can issue an official donation receipt for tax purposes to all donors who are supporting the mission of MSCA.<\/p>\n<h4>\n\t\t\tEthical Fundraising and Financial Accountability Mercy Ships Canada\t<\/h4>\n\t<p><em>The ethical fundraising commitment of Mercy Ships Canada acknowledges the fact that all money raised and the determination of any expenditures are confined to Mercy Ships Canada Board approved programs, projects or activities and is at the discretion of the Board. Thus, Canadian volunteer crew who engage in third party fundraising efforts accept the fact that they are supporting the mission of MSCA.<\/em><\/p>\n\t<p>According to Canada Revenue Agency registered charity guidelines, only a &#8220;true donor&#8221; may receive issuance of an official donation receipt. A &#8220;true donor&#8221; is classified as any specific individual or organization that provides a &#8220;gift&#8221; (i.e. donation). Therefore, if you engage in fundraising (i.e. submit a donation that was raised via any fundraising initiative where multiple donations were collected), an official donation receipt may only be issued to each individual who made a monetary contribution. For this reason, you must notify MSCA should you make a donation for which you are not the true donor, as no official donation receipt will be issued.\u00a0 Should the individuals who donated to a fundraising initiative wish to receive an official donation receipt, you can request a Declaration of True Donor letter from Mercy Ships Canada. You must include the donor&#8217;s name, address, and amount that was donated in order for them to receive an official donation receipt. More information regarding a &#8220;true donor&#8221; may be found on the\u00a0<a href=\"https:\/\/www.canada.ca\/en\/revenue-agency\/news\/cra-multimedia-library\/charities-video-gallery\/true-donor-gift.html\" target=\"_blank\" rel=\"noopener\">Canada Revenue Agency Website<\/a>.<\/p>\n<p>For more information you can visit the MSCA\u00a0<a href=\"https:\/\/mercyships.ca\/fr\/politique-ethique-relative-collecte-de-fonds-responsabilie-financiere\/\" target=\"_blank\" rel=\"noopener\">Ethical Fundraising and Financial Accountability Policy<\/a>.<\/p>\n<h4>\n\t\t\tFrequently Asked Questions about Fundraising\t<\/h4>\n\t<p>For Canadian volunteers, it is important to note that all funds raised are for supporting Mercy Ships Canada. MSCA appreciates best efforts fundraising and our goal is to support you and have ways to support your fundraising. We want to honour your spirit of service and your commitment to the mission.<\/p>\n\t\t\t\t\t\t<h5>How can Mercy Ships Canada support me in my fundraising efforts?<\/h5>\n\t\t\t<p>We have a platform called &#8221;Raisin&#8221; to create a fundraising page, which will introduce you and what you will be doing onboard. We support you in creating this page, updating it and making sure it is compelling to donors. We promote the option for donors to donate towards your MSCA fundraising page through our website and on our social media channels. Once your page is created, you won&#8217;t be able to access the back end of your page due to donor privacy. We recommend that you tell your friends and family to let you know when they donate, so you can contact them personally.<\/p>\n<p>We can also support you in planning events (virtual or in-person). Please feel free to contact the Canadian Crew Services Team for support in that area.<\/p>\n\t\t\t\t\t\t<h5>Do I need to have all my fundraising completed prior to my service?<\/h5>\n\t\t\t<p>Fundraising can be ongoing during and after your service.<\/p>\n\t\t\t\t\t\t<h5>What happens if I surpass my fundraising goal?<\/h5>\n\t\t\t<p>As a volunteer fundraising for Mercy Ships Canada, all funds are raised to further our mission which includes : volunteer crew and projects.<\/p>\n<h4>\n\t\t\tDonation Methods\t<\/h4>\n\t<p>MSCA offers several avenues where donors may make a one-time or monthly donation.<\/p>\n\t\t\t\t\t\t<h5>By Mail<\/h5>\n\t\t\t<p>Cheques and money orders can be mailed to Mercy Ships Canada. In order for a cheque or money order to be successfully processed, they must be made payable to\u00a0<em>Mercy Ships Canada<\/em>. Your name should not be written in the memo line of a cheque or money order. If your name is in the memo line of the cheque or money order it will be returned to the sender. Our address is as follows:<\/p>\n<p>Att : Crew Services<br \/>Mercy Ships Canada<br \/>5-3318 Oak Street<br \/>Victoria, BC, V8X 1R1<\/p>\n\t\t\t\t\t\t<h5>Over the Phone<\/h5>\n\t\t\t<p>Mercy Ships Canada accepts donations over the phone via: VISA, MasterCard, and AMEX. MSCA can be reached at 1-866-900-7447 between the hours of 8:00 am &#8211; 4:00 pm (Pacific Standard Time) from Monday &#8211; Friday to make a donation.<\/p>\n\t\t\t\t\t\t<h5>Online<\/h5>\n\t\t\t<p>MSCA accepts donations through the online page created for your fundraising journey. Once the page is ready, you will have a link you can share via email or social media platforms to friends and family. At this time monthly donations cannot be processed through the online fundraising page. However, donors can set up a monthly donation by calling our office with their credit cards or sending a void cheque.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/volunteers-deck-global-mercy-departure.jpg\" alt=\"WELCOME ABOARD\" height=\"447\" width=\"1134\" title=\"volunteers-deck-global-mercy-departure\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3>\n\t\t\t5. REQUIRED FORMS\t<\/h3>\n\t<p>Completion of all required forms is necessary to best prepare volunteer crew for service with Mercy Ships. Upon acceptance to serve with Mercy Ships, volunteers will be required to sign Mercy Ships Canada&#8217;s Code of Ethics as well as a Conflicts of Interest form as assigned in the Application Portal.<\/p>\n<h4>\n\t\t\tReimbursement Form\t<\/h4>\n\t<p>You can request a reimbursement for eligible service expenses (section 1.1 for Level 1 volunteers) by filling out the <strong>reimbursement form below<\/strong>. Make sure to include original receipts or photo and your current address. Reach out to MSCA staff for instructions if you want to send documents virtually. Reimbursement is processed within a month. A cheque is sent to the address on the form.<\/p>\n\t\t\t<a href=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/ST-Crew-Service-Expense-Reimbursement-Form.xls\"  target=\"_self\"  download>\n\t\t\t\t\t\t\tReimbursement Form\n\t\t\t\t\t<\/a>\n\t<p><em>Please note that the policies and procedures of Mercy Ships Canada may change at any time.<\/em><\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/volunteers-welcoming-africa-mercy.jpg\" alt=\"WELCOME ABOARD\" height=\"447\" width=\"1134\" title=\"volunteers-welcoming-africa-mercy\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3>\n\t\t\t6. MEDIA AND COMMUNICATIONS\t<\/h3>\n<h4>\n\t\t\tShare Your Journey\t<\/h4>\n\t<p>Engaging in media is optional for all our volunteers and you can choose whether you want to participate in a particular event or not. If you decide to participate, our team can help you to prepare for an event or interview. If you are interested in sharing your journey publicly to help raise awareness about Mercy Ships, please fill out the Publicity &amp; Privacy Waiver form below.<\/p>\n\t\t\t<a href=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/Publicity-Waiver.pdf\"  target=\"_self\"  download>\n\t\t\t\t\t\t\tPublicity &#038; Privacy Waiver Form\n\t\t\t\t\t<\/a>\n\t<p><em>This form is a legal document that allows Mercy Ships Canada to use pictures and testimonies of your volunteer journey to create awareness about our mission.<\/em><\/p>\n<p>Media options may include local TV, radio, newspapers, and alumni magazines among others. Mercy Ships Canada also has a Facebook page, Instagram, X, and LinkedIn account where friends, family, and supporters can follow.<\/p>\n<h4>\n\t\t\tJoin Our Social Media Onboarding Campaign\t<\/h4>\n\t<p>For our new volunteers we have a\u00a0<strong>Social Media Onboarding Campaign<\/strong>. Every month MSCA posts on social media channels, and through e-newsletters to our loyal donors, announcements of our Canadian Volunteers as they join their vessel.<\/p>\n<p>If you would like to be featured, please confirm your participation by filling out the form.\u00a0Please include a high-quality photo of yourself.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/volunteer-canadian-crew.jpg\" alt=\"WELCOME ABOARD\" height=\"447\" width=\"1134\" title=\"volunteer-canadian-crew\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n<h3>\n\t\t\t7. SUPPORTING VOLUNTEER CREW\t<\/h3>\n\t<p>Mercy Ships Canada staff member are here to help address any concerns that may arise prior to, during and after a field service.<\/p>\n\t<p><em>Crew member safety is of utmost importance to us and you must abide by the rules and regulations. Please be aware that volunteering for Mercy Ships involves some risks that could result in personal injury, damage, or loss of your property and belongings. Always inform the ship of any concerns you may have regarding your safety and protection.<\/em><\/p>\n<h4>\n\t\t\tConnect With a Volunteer\t<\/h4>\n\t<p>We are able to connect you with Canadians who have &#8220;been there&#8221; and can answer questions you may have before or after your service with Mercy Ships. The Peer-to-peer service offers you inputs and advices from experienced volunteers so you can feel ready to serve and have the possibility to ask questions about life onboard. If you want to be contacted by of our Alumni (former volunteer), please fill out this form.<\/p>\n<h4>\n\t\t\tLife-changing Experience\t<\/h4>\n\t<p>We understand the changes your life will undergo before you serve, while you are on board, and when you return home from the ship. We encourage you to take advantage of all the support resources that are available while you are on the ship, through the HR and Chaplaincy departments. Please also ensure that you respond to the Crew Exit Interview questionnaire provided onboard. This will allow your perspectives to be known and help Mercy Ships to make improvements to the volunteer process. Shortly after your return home, the designated MSCA staff member will contact you to hear about your journey onboard and share opportunities you can join if you wish to stay involved with Mercy Ships.<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2024\/08\/catherine-tremblay.png\" alt=\"Catherine Tremblay\" height=\"144\" width=\"144\" title=\"catherine-tremblay\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<p><strong>Catherine Tremblay<\/strong><\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2025\/07\/MS_websites_People.png\" alt=\"Yara\" height=\"144\" width=\"144\" title=\"Yara\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<p><strong>Yara Sayegh<\/strong><\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mercyships.ca\/wp-content\/uploads\/2026\/03\/Portrait-of-Chris-A.png\" alt=\"Portrait of Chris A\" height=\"144\" width=\"144\" title=\"Portrait of Chris A\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<p><strong>Chris Attwater<\/strong><\/p>\n\t<p>crewcanada@mercyships.ca<\/p>\n\t<p>1-866-900-7447 (sans frais)<\/p>\n\tIf through reading this guidebook you have questions or need clarifications, we will be happy to help you.<br \/>\nContact us at\u00a0<a href=\"mailto:crewcanada@mercyships.ca\" target=\"_blank\" rel=\"noopener\">crewcanada@mercyships.ca<\/a>","protected":false},"excerpt":{"rendered":"<p>Mercy Ships Canada Shorter-term Crew Guidebook Position Commitment Levels 1 &#038; 2 WELCOME ABOARD Congratulations on your acceptance and thanks [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2868,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"The Mercy Ships Canada Shorter-term Crew Guidebook has been created to help inform and support your service.","_seopress_robots_index":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1820","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/pages\/1820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/comments?post=1820"}],"version-history":[{"count":5,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/pages\/1820\/revisions"}],"predecessor-version":[{"id":14550,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/pages\/1820\/revisions\/14550"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/media\/2868"}],"wp:attachment":[{"href":"https:\/\/mercyships.ca\/fr\/wp-json\/wp\/v2\/media?parent=1820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}