Donation FAQ’s

How can I make a donation to Mercy Ships Canada?

Donations to Mercy Ships Canada can be made online, by phone, by mail, or in person at our office in Victoria, BC.

Mercy Ships Canada Charitable Number: 89064-8249-RR0001

Donate online

You can donate now using our secure online donation system. Choose a specific gift catalogue item, or donate to the general funds and your gift will be used where it is most needed.

Donate by phone

To make a donation by phone, please call toll free 1-866-900-7447

between 8:00 am and 4:30 pm (Pacific Standard Time), Monday to Friday.

We accept Visa, MasterCard, American Express and we can also set up monthly payments by direct debit.

Donate by mail or in person

Mercy Ships Canada

Unit #5 3318 Oak Street

Victoria BC

V8X 1R1


Please make cheques or money order payable to Mercy Ships Canada.

Will I receive a tax receipt for my donation?

Yes. Mercy Ships Canada is a registered Canadian charity. We will acknowledge your gift by email or post, you can select how you would like to receive the receipt. We will send an official tax receipt within a month after receiving your donation unless you specifically request a consolidated annual receipt. If you are making regular monthly donations, you will receive one annual consolidated tax receipt for the total amount of your donations over the year. That official annual tax receipt is issued in February of the following year.

Our charitable registration number is 89064-8249-RR0001.

Can I change how and when I receive my tax receipt?

You may change your receipting preference at any time to either individual receipting (sent out after each donation) or consolidated receipting (an annual summary sent in February). You may also change how you receive the receipts to either email or post at any time. Please contact our Donor Services Coordinator by emailing donorservices@mercyships.ca or by calling toll-free: 1-866-900-7447.

Who is entitled to a tax receipt?

According to the CRA, a registered charity can only issue an official donation receipt to the individual or organization that made the gift. A charity cannot issue an official donation receipt in the name of anyone but the true donor. This means that if you make a donation with your credit card on behalf of someone else, only you can receive a tax receipt. Please see www.cra-arc.gc.ca/charities for more information on official income tax receipts.

Can I make monthly donations?

Absolutely. Our Shipmates Monthly Giving Program enables you to budget your generosity throughout the year. On the 15th of each month your desired contribution will be withdrawn from your bank account or credit card, and in early February you will receive one consolidated charitable tax receipt for the total amount of donations over the year.

If you wish to make changes to the amount of your donation or cancel it, please contact us and we will make the requested changes.

I’ve moved. How do I update my account information?

To update your contact information, you can reach our Mercy Ships Canada office at donorservices@mercyships.ca or call 1-866-900-7447.

I still don’t have an answer to my question…

For any questions regarding donations, program designations, tax receipts or Mercy Ships in general please contact our Mercy Ships Canada office toll- free 1-866-900-7447.

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